Frequently Asked Questions

Please read our FAQ before sending us a message.

Download and Purchase

What is VoiceOut for Outlook?

VoiceOut for Outlook is an application that is used with Microsoft Outlook. An icon appears within the Outlook toolbar whenever creating, replying to, or forwarding an email. Selecting this icon allows you to create a voice recording and have it automatically attached to the email as an MP3 file.

What are the system requirements for VoiceOut?

VoiceOut works on Windows 7, 8, 8.1 and 10, in both 32 bit and 64 bit configurations. It has been tested for compatibility on Outlook 2010 onward.

If you experience any error or warning when downloading VoiceOut, contact us through the form on this page and select the option “Technical support”.

How can I download VoiceOut?

There are 3 main ways:

  • Download a trial version from voiceout.com.au
  • Buy a licence from voiceout.com.au and download it after completing the checkout
  • Select the the “Download Latest Version” from voiceout.com.au homepage

If you have downloaded the trial version, you do not need to download it again when buying a licence!

What currency will I be charged in?

The charge will be in AUD (Australian Dollars). The credit/debit card circuit or PayPal will take care of converting the amount from your home currency to Australian Dollars.

By clicking on a currency in the top right hand, you will see the approximate equivalent in USD and Euro and exact amount in AUD if selecting that currency.

Installation and Usage

How do I install/update VoiceOut?

After completing the download, simply run the installer and follow the setup prompts! VoiceOut will be installed/updated on your machine.

What if I receive a security/antivirus warning when downloading/installing VoiceOut?

Please contact us through the form on this page and select the option “Technical support”.

When will I see the VoiceOut Icon?

You will see the VoiceOut icon each time you create a new email, respond to a previous email or forward an email.

How many times can I use VoiceOut within an email?

Multiple attachments can be created through VoiceOut by selected the VoiceOut icon again after attaching a recording.

What happens when I re-record after a recording?

If you record and then record again within the same session (without attaching the recording to your email), the previous recording will be overwritten with the new one.

How large are the MP3 files created by VoiceOut?

VoiceOut compression system is tuned to compress the audio without a significant impact on voice quality and clarity. VoiceOut recordings approximate size is of 250kB/minute.

Licencing

How Many times can I use the trial version of VoiceOut?

You are allowed to use VoiceOut 10 times to test its features, counting the times a voice message is attached to an email. In other words you can record and attach up to 10 VoiceOut messages.

How long does the licence last?

Unless otherwise specified, the licences have no expiry.

Is a licence per user or per device?

A licence is for a single device. Any user logged onto that device can therefore use VoiceOut.

How does single or multi licences work?

You can purchase a single licence or multiple licences. The more licences you buy at once, the cheaper the unit price. You will be issued one licence key for each purchase.

If you have purchased multiple licences in a single purchase, the one licence key issued can be applied against as many devices as units purchased.

How do I enter my licence key?

When unlicenced, VoiceOut will ask you if you want to enter your licence key every time you click on the VoiceOut icon.

Once you have purchased a licence key (you can find it in your email), you can simply copy and paste it on the VoiceOut interface and it will be activated.

Once your licence key has been entered and accepted, you will not need to enter it again, unless moving the licence to a different device (see “How do I transfer a licence from one device to another?”)

Note: if you have downloaded the trial version, you do not need to download again when buying a licence.

How do I transfer a licence from one device to another?

The procedure is different for a single licence key or multiple licence key.

Single licence
You just have to download and install VoiceOut on your new device and then enter the same licence key you used in your old device. You will be asked for confirmation to proceed; this will deactivate the licence on your previous device.

Multiple licences
If you try to activate a new device after having reached the maximum number of activations available under your licence, you will be presented a screen that enables you to select the device to deactivate. This screen will show both a unique identifier of the device and the relative original activation date.

What if I receive a warning message when inserting my licence key or when launching VoiceOut?

Please, contact us through the form on this page and select the option “Licencing support”.

Do not forget to use the same email address you used to purchase the licence to allow us to quickly trace your order and check the status of your licence key!

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